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Customer Support

Serving Cincinnati, Northern Kentucky, Dayton & Columbus

Whether you are a current customer or looking to become one, we want to ensure you have everything you need to be successful. Contact our team and enjoy quick and reliable customer support.

Please complete the form below for any questions or concerns regarding our services, products or equipment.

All information is required to process your credit card refund request, please allow 3-5 business days on approved refunds.  

Before requesting a refund please confirm the amount in question is not a pending charge used on a debit or credit card. If you need a cash refund please use the envelopes on the equipment or call our office.

Pending or Hold Charges (Overcharge)

The “pending” charge is because a debit or credit card was used  for a recent transaction. Banks use an “estimated” amount as a “hold” or Pending against your account balance until the actual sale amount is posted to your account.

The “overcharge” amount is also called a “pending” or a “hold” amount. It can take your bank up to 24–72 hours to clear this amount.

If this is not the case then please call (888) 561- 4748 (option 1) for a refund.